Customers, not tickets
Every decision starts with the person on the other end of the conversation.
Careers
Build the support platform you wish you had
Remote-first, support-obsessed, and 142 people strong. Come help make every customer conversation feel effortless.
Life here
A small, remote team that ships and laughs
We work async first, meet in person twice a year, and treat every teammate like the senior person they are.
How we work
Four values that shape every hire
Not posters on a wall — how we actually make decisions and treat each other.
Speed is a feature
We ship weekly and we expect the product to make support feel fast.
Earn trust daily
Security, transparency and reliability are not add-ons — they are the foundation.
Augment, never replace
AI should give support people superpowers, not erase the human touch.
Perks
What you get when you join
Remote-first
Work from wherever you do your best thinking — fully distributed from day one.
Health & wellbeing
Premium medical, dental and vision, plus a monthly wellbeing stipend.
Real equity
Meaningful equity for every full-time hire, with a long exercise window.
Learning budget
An annual learning budget for books, courses and conferences of your choice.
Flexible time off
Unlimited PTO with a 4-week minimum, plus the week between Christmas and New Year off.
Twice-yearly offsites
We meet in person twice a year — destinations are chosen by the team.
Open roles
Pick a seat
Don't see your role? Tell us why we need you — we hire for shape as well as fit.
En
Senior Product Engineer
Engineering
Remote (US/EU)
Full-time
Apply
AI
Staff AI Engineer
AI
Remote (US/EU)
Full-time
Apply
De
Product Designer
Design
Remote (Worldwide)
Full-time
Apply
CX
Customer Success Manager
CX
New York, NY
Full-time
Apply
Sa
Solutions Engineer
Sales
London, UK
Full-time
Apply
Ma
Technical Writer
Marketing
Remote (Worldwide)
Contract
Apply
Get started
Want to chat before you apply?
We do casual 20-minute coffee chats with anyone curious about the company. No script, no pressure.
Free guided migration · No setup fees · Real humans behind every reply