What's new at HelpDeskio
We ship weekly. Here are the bigger releases — small fixes go straight to the in-product changelog.
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1.0
Launch May 9, 2026
HelpDeskio is in early access
Today we open signups to our founding cohort. The shared inbox, the AI teammate, the visual automations and the reporting workspace all ship as one coherent product.
- Unified inbox across email, chat, voice, SMS and social
- Built-in AI agent for triage, drafted replies and safe auto-resolution
- Visual automation builder for routing, SLAs and macros
- Live reporting workspace and CSAT capture
- SOC 2 Type II, GDPR-aligned, US & EU data regions
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0.9
Beta April 12, 2026
Closed beta — final polish
A last beta sprint focused on the inbox, the AI agent and the reporting workspace, working closely with our beta teams.
- Refreshed inbox: presence indicators, threaded private notes
- AI agent: confidence scoring on every reply, safe-mode for sensitive intents
- Reporting: drag-and-drop dashboards, CSV exports
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0.8
Beta March 15, 2026
Integrations + automations beta
The first wave of native integrations and a redesigned automation canvas — both rolled out to closed-beta teams for feedback.
- Native integrations for the most-requested commerce, CRM and dev tools
- Automation canvas with branching, conditions and version history
- In-product feedback widget so beta teams can flag anything in one click
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0.7
Beta February 8, 2026
Early private alpha
A first private alpha goes to a small group of friendly support leaders. Everything below was built directly from their notes.
- Shared inbox v1, with mobile apps for iOS and Android
- Knowledge base with public help-center publishing
- First version of the AI agent, with manual review on every reply
Always shipping. Always improving.
Subscribe to the changelog above, or follow along in the in-product release notes.
Free guided migration · No setup fees · Real humans behind every reply