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HelpDeskio
Security & trust

Security built into every layer

From the first line of code to the last byte of customer data — we treat security and privacy as core product features, not afterthoughts.

Independently audited & certified

SOC 2 Type II
HIPAA
GDPR
ISO 27001
CCPA
PCI DSS
Our approach

The four pillars of a trustworthy platform

Concrete commitments rather than vague promises — here is exactly how your data is protected.

Encryption everywhere

TLS 1.3 in transit, AES-256 at rest. Customer-managed encryption keys (CMEK) available on Enterprise.

Least-privilege access

Just-in-time access, full audit trails, mandatory MFA and quarterly access reviews for every internal system.

Resilient architecture

Multi-region, multi-AZ deployment. Hourly point-in-time backups with verified restore drills every quarter.

Secure by design

Threat-modeled features, mandatory code review, automated SAST/DAST and an active bug bounty program.

Data residency

Your data, in the region you choose

US and EU regions are available on every paid plan. Enterprise customers can request custom regions including UK, Canada and Australia.

  • No cross-region data movement — ever
  • Region-specific encryption keys
  • Region-aware data subject request workflows
  • Tenanted infrastructure on Enterprise
Talk to security
HelpDeskio data residency regions map
Documentation

The details, on tap

Everything you need for your security review. Most live behind a click-through NDA — your contact form goes straight to our security team.

SOC 2 Type II report

Latest report and bridge letter, available under NDA.

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Security whitepaper

Architecture, threat model and operational controls.

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Subprocessor list

Live list of vendors that handle customer data.

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AI safety overview

How our AI agent handles sensitive data and PII.

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Get started

Bring our security team into the room

Every security review is run by real engineers on our team — typically a 30-minute call, then we tailor docs to your stack.

Free guided migration · No setup fees · Real humans behind every reply