Unified shared inbox
Email, chat, social, SMS and voice land in one collaborative queue with full context attached.
The platform
Every tool your support team needs, in one fast workspace
Inbox, AI, automations, knowledge base and analytics — designed to work as one, so nothing falls through the cracks.
Omnichannel inbox
AI resolution engine
Visual automations
Reporting & insights
Omnichannel inbox
One queue for every conversation
Stop tab-hopping. Email, chat, WhatsApp, Instagram, SMS and voice all flow into a single collaborative inbox with customer history, order data and internal notes one glance away.
- Collision detection & private notes
- Customer timeline with every touchpoint
- Saved replies and snippets
- Mobile apps for iOS & Android
AI resolution engine
An AI teammate, not just a chatbot
Our AI agent does the work — it reasons over your knowledge, calls your systems, and resolves tickets end to end. When it hands off, your team gets a clean summary instead of a cold start.
- Resolves routine tickets end-to-end
- Custom actions via secure API tools
- Answer accuracy guardrails
- Tunable tone & escalation rules
Workflow automation
Automations anyone can build
A visual builder for routing, prioritisation, SLAs, macros and follow-ups. Ship process changes in minutes — no engineering tickets, no YAML.
- Drag-and-drop rule builder
- SLA targets with breach alerts
- Round-robin & skill-based routing
- Scheduled and triggered macros
Reporting & insights
Know exactly what to fix next
Live dashboards for volume, CSAT, SLA attainment, AI deflection and agent performance. Drill into any metric and export anything.
- Real-time team & queue dashboards
- CSAT, CES & NPS surveys built in
- AI deflection & savings reports
- Scheduled email & Slack digests
HelpDeskio AI
The AI agent that does the work, not just the talking
It reasons over your knowledge, takes real actions in your systems, and knows exactly when to bring in a human.
Understands intent across many languages out of the box
Takes real actions — refunds, address changes, order lookups
Cites your help center so answers stay accurate
Hands off to humans with a full conversation summary
Learns tone and policy from your team’s past replies
Reports exactly what it resolved and what it deflected
And everything else
Thoughtful details, everywhere you look
The platform is deep where it counts — here are the capabilities teams tell us they can't live without.
AI agent that actually resolves
A built-in AI teammate drafts replies, completes safe actions and closes routine tickets — and hands off cleanly when a human should take over.
Visual automations
Drag-and-drop routing, SLAs and macros. Build workflows in minutes — no admin ticket required.
Self-serve knowledge base
A beautiful help center that stays in sync with your AI agent and deflects tickets 24/7.
Insights that drive action
Real-time dashboards for volume, CSAT, SLA health and agent performance — no spreadsheets.
Enterprise-grade security
SOC 2 Type II, HIPAA, GDPR, SSO/SCIM and granular roles. Trust built into every layer.
Integrations
Connect the tools you already run
Native, two-way integrations across commerce, CRM, dev and comms — plus a full REST API and webhooks.
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Slack
S
Shopify
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Salesforce
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HubSpot
S
Stripe
J
Jira
L
Linear
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Zapier
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Notion
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Segment
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Twilio
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Microsoft Teams
Get started
Ready to make support feel effortless?
Get in touch and we will walk you through HelpDeskio, set up your workspace, and help you migrate from your current help desk — free.
Free guided migration · No setup fees · Real humans behind every reply